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Radcliffe Home Help Services

Care in the Community

We feel that your first contact with Radcliffe Home Help Services should be as simple and informative as possible. We’ve therefore follow a simple set of steps:

Client Introduction

Your first contact will be an introductory call with Donna or Jordanna to allow us to understand the reason for your contact and the services you are looking for Radcliffe Home Help Services to provide. They will also look to arrange a more detailed introduction and care assessment visit.

We feel it’s important that Donna or Jordanna prepare this assessment as, as the owner and manager of Radcliffe Home Help Services, you get to meet the people that are responsible and accountable for any services you receive.

Support Plan Assessment

At the introduction and care assessment visit Donna or Jordanna will complete a detailed review of your needs which will include an in-depth care risk assessment which ensures that we are aware of all of the important information that means you will be helped in the most professional and careful way possible.

After this meeting we will prepare a Support Plan which records exactly what we will do for you. This gives everyone a clear statement to work from and review at any time going forward. Finally, we will include a detailed visit schedule and details of the cost of the services requested.
When everyone is happy with the Support Plan the date for visits to begin can be agreed.

Commencement of Services

To ensure clients feel as comfortable as possible all carers are personally introduced by someone the client has already met. This allows for continuity of care and ensures a detailed introduction and handover.

Appointments begin at the time that the carer arrives which unless previously agreed will be at the client’s home. Please note that any subsequent time spent travelling will be included in the total time for the visit e.g. travelling to the supermarket.

Consistency of Carers

Radcliffe Home Help Services aim to match carers to clients based on the services required and the personality of the client and carer. The latter is very important to how we operate as the personal interaction is a key factor in why we are so successful.

We also look to minimise the number of carers that visit each client. Consistently providing the same carers maximises both continuity and familiarity for all involved.

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